How can hotels grab the right guest details before the stay?

Bookings usually come with some contact information, but often not enough to rely on. The email may be a masked address, the phone number may be missing, or the person who booked may not be the one staying. As a result, the hotel cannot properly reach its guest before the stay, and that costs the hotel both in guest experience and in revenue.

That is why we developed Guest Grab, a feature of Speeron’s Online Check-in and Check-out solution, part of Speeron NEXT. Immediately after booking, whatever the channel, the hotel invites the guest to complete a simple form by email or text message, using the contact details shared at booking.

The guest shares their own contact details, such as name, email address and mobile number, and these are automatically updated in the guest’s reservation in the hotel’s PMS, with no manual work for hotel staff.

With Guest Grab, the hotel can stay in touch with its guests before arrival, share important information about the stay and offer upgrades and extras that increase revenue. Built-in statistics show how many guests open the form and how many complete it.

The right details, the right channel and the right start to every stay.

Curious to see how Guest Grab works in practice? Get in touch and we will be happy to show you: https://lnkd.in/dtftt-R6