Find answers to the most common questions about Speeron’s digital hospitality solutions, including online check-in/check-out, mobile keys, in-room entertainment, IoT integrations, and hotel technology services. Explore how Speeron helps hotels create smarter, more seamless guest experiences.
About Speeron
What does Speeron do?
Speeron is a hospitality technology company that delivers digital solutions for hotels, resorts, healthcare, and public sector environments. We help operators improve efficiency, reduce operational costs, and increase revenue through smart technology including online check-in and check-out, mobile keys, in-room entertainment, IoT solutions, digital signage, and network infrastructure.
Speeron offers the Speeron NEXT Guest Experience System, an all-in-one platform that brings everything together in one system – from pre-check-in to post-stay. It enables hotels to streamline operations, automate guest services, reduce front desk workload, and unlock new commercial opportunities through upselling, personalization, and improved guest engagement.
Where is Speeron located?
Speeron is headquartered in Stockholm, Sweden, with additional offices in Finland, Poland, and Norway.
Which industries does Speeron serve?
Speeron primarily serves the hospitality industry, including hotels, resorts, serviced apartments, and accommodation providers. We also provide digital solutions for healthcare and public sector organizations.
When was Speeron founded?
Speeron was founded in 2007 and has since grown into a global technology partner for digital guest experience and hospitality infrastructure solutions.
Solutions & Products
What is the Speeron NEXT Guest Experience System?
Speeron offers the Speeron NEXT Guest Experience System (GES), an all-in-one hospitality platform designed to connect hotel operations and guest services into a seamless digital ecosystem. It includes online check-in/check-out, mobile keys, guest communication tools, in-room entertainment, IoT integrations, digital signage, and system connectivity for modern hotels.
What services are included in Speeron’s guest experience system?
Speeron NEXT includes:
- Guest communication from pre- to post-stay
- Online check-in and check-out
- Self-service kiosks
- Guest portal for information, services, and ordering
- PMS proxy integration
- Hotel network and infrastructure connectivity
- Mobile keys for secure digital access
- In-room entertainment and casting
- Digital signage
Guest Communication (Pre- to Post-Stay Optimization)
How does Speeron improve guest communication throughout the stay?
Speeron’s Guest Communication tool enables hotels to manage and automate guest interactions across the entire journey, from pre-arrival to post-stay. This ensures consistent, timely, and personalized communication that enhances the guest experience while reducing manual workload for hotel staff.
Hotels can deliver the right message at the right time, improving engagement, satisfaction, and operational efficiency.
Can hotels control how they communicate with guests?
Yes. Hotels have full control over their communication strategy. They can define communication channels (email, SMS, or WhatsApp), timing, frequency, language, and message content based on their operational needs and each stage of the guest journey.
How does guest communication support operational efficiency?
Automated and centralized communication reduces the need for manual guest handling, minimizes front desk inquiries, and ensures that guests receive accurate and consistent information. This allows staff to focus more on service delivery and high-value guest interactions.
Does structured guest communication improve revenue opportunities?
Yes. By delivering targeted messages at key touchpoints in the guest journey, hotels can promote upgrades, services, and on-property offerings more effectively. This increases guest engagement and creates additional upselling and cross-selling opportunities before, during, and after the stay.
Can hotels send custom messages to guests?
Yes. Speeron enables hotels to send fully custom messages to individual guests or specific guest segments.
Hotels can use custom messages for a wide range of purposes, such as service updates, personalized offers, arrival instructions, or special occasions.
Online Check-in & Check-out (Upsell & Revenue Optimization)
How does online check-in and check-out improve hotel revenue?
Speeron’s online check-in and check-out solution helps hotels generate additional revenue by enabling pre-arrival and in-stay upselling opportunities. Guests can upgrade rooms, add services, book extras, and access personalized offers directly during the digital check-in process.
Can hotels offer upsells during online check-in?
Yes. Hotels can present targeted upsell offers such as room upgrades, early check-in, late check-out, breakfast packages, spa services, and other add-ons directly within the Speeron check-in flow.
How does digital check-in support operational efficiency?
Online check-in reduces front desk queues, automates guest registration, and minimizes manual administrative work, allowing staff to focus on higher-value guest interactions and service delivery.
Does online check-in improve guest experience?
Yes. It provides a faster, smoother arrival experience while giving guests control, convenience, and personalized service options before they even arrive at the hotel.
Self-Service Kiosk
What is a self-service kiosk in hotels?
A self-service kiosk is an optional add-on to Speeron’s Online Check-in & Check-out solution, enabling guests to complete arrival and departure processes in the hotel lobby without visiting the front desk.
How do hotel self-service kiosks work?
Guests can use the kiosk to check in, create a key card, pay for their booking, and check out, depending on what the hotel chooses to enable.
Is the kiosk part of the Speeron check-in solution?
Yes. The self-service kiosk is an add-on module to the Speeron Online Check-in & Check-out solution, extending the digital guest journey into the physical hotel environment.
Can hotels control what guests can do on the kiosk?
Yes. Each hotel has full control over kiosk functionality and branding. Hotels can decide which services are available, such as check-in, check-out, identity verification, payments, upsells, and key creation.
Can payments be handled via the kiosk?
Yes. Payment functionality can be enabled if required, allowing guests to pay for stays, upgrades, or additional services directly at the kiosk during check-in or check-out.
How many kiosks can a hotel have?
Hotels can deploy as many kiosks as needed. The solution is fully scalable and can be adapted for single properties, busy city hotels, or large hotel groups with high guest volume.
What are the benefits of self-service kiosks for hotels?
Self-service kiosks reduce front desk queues, improve operational efficiency, and streamline guest flow during peak periods. They also reduce manual workload for staff and improve the overall arrival and departure experience.
Do kiosks support upselling and revenue generation?
Yes. Kiosks can display targeted offers such as room upgrades, early check-in, late check-out, and additional hotel services, helping increase on-property revenue.
Are kiosks branded for each hotel?
Yes. Every kiosk is fully branded to match the hotel’s identity, ensuring a consistent and seamless guest experience across digital and physical touchpoints.
Guest Portal for information, services, and ordering
What is the Speeron Guest Portal in hotels?
The Speeron Guest Portal is a digital platform that gives hotel guests access to information, services, and ordering throughout their stay, available on both mobile devices and in-room TV.
How does the Guest Portal work?
Guests can use the Guest Portal to view hotel information, request services, browse offers, and place orders directly from their mobile device or in-room TV during their stay.
Is the Guest Portal part of the Speeron platform?
Yes. The Guest Portal is part of the Speeron NEXT Guest Experience System and works together with other modules such as online check-in, guest communication, and in-room entertainment.
Can hotels control what is available in the Guest Portal?
Yes. Hotels have full control over the content, services, and offers available in the Guest Portal. They can decide what guests can see, request, and order to match their operational setup and brand experience.
What channels is the Guest Portal available on?
The Guest Portal is available on both mobile devices and in-room TV, ensuring guests can access services and information at any point during their stay.
Does the Guest Portal support upselling and revenue generation?
Yes. Hotels can use the Guest Portal to promote and sell additional services such dining, spa services, and other on-property offerings, increasing guest spend during the stay.
What are the benefits of the Guest Portal for hotels?
The Guest Portal improves guest engagement, reduces pressure on hotel staff, centralizes service requests, and creates new revenue opportunities through digital ordering and personalized offers.
PMS Proxy Integration
What is PMS proxy integration in hotels?
PMS proxy integration is a secure connectivity layer that allows Speeron NEXT to communicate with a hotel’s Property Management System (PMS) in real time, enabling seamless data exchange between guest-facing services and hotel operations.
How does PMS proxy integration work?
The PMS proxy acts as a bridge between Speeron’s Guest Experience System and the hotel’s PMS. It synchronizes key data such as reservations, guest profiles, room status, and stay information, ensuring that all systems stay aligned without manual input.
What systems can Speeron integrate with?
Speeron can integrate with leading Property Management Systems (PMS). For specific PMS compatibility or integration requirements, hotels can contact a Speeron sales representative to confirm support for their system.
What are the benefits of PMS proxy integration?
PMS proxy integration improves operational efficiency, ensures accurate guest data, enables real-time automation, and supports a fully connected guest journey across online check-in, mobile keys, guest communication, and in-stay services.
Hotel Network and Infrastructure Connectivity
What is hotel network and infrastructure connectivity?
Hotel network and infrastructure connectivity refers to the digital backbone that supports all hotel systems, including guest Wi-Fi, operational systems, in-room technology, and connected services across the property.
How does Speeron provide network and infrastructure solutions?
Speeron delivers secure and scalable network and infrastructure solutions designed specifically for hotels. This includes high-speed guest Wi-Fi, backend connectivity, and system infrastructure that supports all digital hospitality services in one integrated environment.
Why is network infrastructure important for hotels?
A stable and secure network is essential for modern hotel operations. It ensures reliable guest Wi-Fi, supports digital services such as mobile keys and in-room entertainment, and enables smooth communication between all hotel systems.
What are the benefits of Speeron’s network solutions for hotels?
Speeron’s network infrastructure improves performance, enhances guest satisfaction through reliable connectivity, reduces downtime, and ensures all digital hotel services operate seamlessly across the property.
Is network infrastructure part of Speeron NEXT?
Yes. Hotel network and infrastructure connectivity is fully integrated into the Speeron NEXT Guest Experience System, ensuring all guest-facing and operational systems work together on a stable and secure foundation.
Mobile Keys
What are mobile keys in hotels?
Mobile keys are a digital access solution that allows hotel guests to unlock their room using their smartphone instead of a physical key card.
How do mobile keys work?
After completing online check-in, guests receive a secure digital key on their mobile device. Guests can access their mobile key via the Guest Portal. This key can be used to access their room and, depending on the hotel setup, other areas of the property.
Are mobile keys secure?
Yes. Mobile keys use secure encryption and authentication methods to ensure safe and reliable access control throughout the guest’s stay.
What are the benefits of mobile keys for hotels?
Mobile keys reduce the need for physical key cards, improve operational efficiency, and enhance the guest experience by offering fast, contactless, and convenient room access.
Are mobile keys part of Speeron NEXT?
Yes. Mobile keys are fully integrated into the Speeron NEXT Guest Experience System and work seamlessly with online check-in, PMS integration, and guest communication tools.
Do mobile keys work with all door lock systems?
Speeron can integrate mobile key functionality with supported door lock systems. Compatibility depends on the hotel’s existing infrastructure and can be confirmed during the integration process.
In-room Entertainment and Casting
What is in-room entertainment in hotels?
In-room entertainment is a digital solution that allows hotel guests to access TV content, streaming services, and hotel information directly on the in-room screen.
What is casting in a hotel room?
Casting allows guests to stream content from their personal devices (such as smartphones, tablets, or laptops) directly to the in-room TV for a personalized viewing experience. Casting is an essential feature for modern hotel guests, enabling a familiar and seamless entertainment experience during their stay.
How does Speeron in-room entertainment and casting work?
Speeron provides a fully integrated in-room entertainment solution, including both hardware (TVs) and software (system). Hotels can source and deploy a complete end-to-end setup from Speeron, enabling guests to access hotel content, streaming platforms, and casting features through a secure and easy-to-use interface on the in-room TV.
What are the benefits of in-room entertainment for hotels?
In-room entertainment improves the guest experience by offering personalized content options, increasing guest satisfaction, and aligning the hotel experience with modern digital expectations.
Is in-room entertainment included in Speeron NEXT?
Yes. In-room entertainment and casting are fully integrated into the Speeron NEXT Guest Experience System and connect seamlessly with guest portals, mobile services, and hotel infrastructure.
Digital Signage
What is digital signage in hotels?
Digital signage is a dynamic communication solution that allows hotels to display real-time information, wayfinding, announcements, promotions, and branding content across digital screens throughout the property.
Where is digital signage used in hotels?
Digital signage can be used in multiple areas of a hotel, including reception screens, lobby displays, hallway wayfinding for room directions, conference and meeting room screens, restaurants, and other public areas.
How does Speeron digital signage work?
Speeron provides a centralized digital signage system that enables hotels to manage and update all content remotely. Messages, promotions, wayfinding, and operational information can be scheduled and updated in real time across all screens and locations.
What are the benefits of digital signage for hotels?
Digital signage improves guest communication, enhances navigation within the hotel, strengthens branding, and increases operational efficiency. It also supports upselling opportunities by promoting hotel services and offers across different touchpoints.
Can hotels control and update digital signage content themselves?
Yes. Hotels have full control and can easily edit and update content themselves, including layouts, messaging, branding, and scheduling. They can also set up schedules and automate content to ensure the right information is displayed at the right time.
Technology & Integration
Can Speeron integrate with existing hotel systems?
Yes. Speeron solutions are designed to integrate with leading Property Management Systems (PMS), payment providers, door lock systems, and other hotel technologies.
Does Speeron provide Wi-Fi and network solutions?
Yes. Speeron delivers secure, high-speed guest Wi-Fi, network infrastructure, and backend connectivity tailored for hospitality environments.
What is Speeron’s approach to IoT?
Speeron uses IoT technology to enable smart hotel environments, including connected rooms, energy optimization, automation, and improved operational efficiency.
Guest Experience
How does Speeron improve the guest experience?
Speeron improves the guest journey by enabling seamless, personalized, and digital interactions across the entire stay, from pre-arrival to check-out. Guests can access services, communicate with staff, and control room features through mobile and in-room systems.
Can hotels use Speeron for guest communication?
Yes. Hotels can communicate with guests via the Communication tool and Guest Portal for service requests, updates, promotions, and personalized messaging.
Business & Support
Does Speeron offer support for its systems?
Yes. Speeron provides ongoing technical support, maintenance, and customer service to ensure stable and reliable system performance.
Can hotels request a demo?
Yes. Hotels and partners can book a demo of the Speeron NEXT platform through the “Book a Demo” page on the official website.
Is Speeron suitable for small and large hotels?
Yes. Speeron solutions are scalable and can be tailored for independent hotels, boutique properties, resorts, and large international hotel chains.
Careers & Company
Is Speeron hiring?
Yes. Speeron offers opportunities in technology, engineering, sales, design, and project management across its international teams.
How can I apply for a job at Speeron?
You can apply through the careers section on the official website by submitting an open application or applying for available positions.